Disrupt Your Thinking: Becoming a Conversational Intent-Driven Business
2020 has seen one of the most disruptive phases in business history. Yet, the challenges brands are facing today have uncovered the opportunity of messaging and Conversational AI to create a more resilient, efficient and connected future.
The disruption has accelerated years of digital transformation in just a matter of weeks. With that, brands have discovered more efficient ways of working that take advantage of new messaging and automation technologies, with all its possibilities for improved communications, business efficiency, customer experience and employee job satisfaction.
It’s now a critical time to re-evaluate your customer care and contact strategy. The pandemic has taught us to work more effectively, and brands must leverage these learnings to maintain – if not further improve – this new level of efficiency and elevate customer experience.
Join LivePerson and a select group of your peers to understand how businesses are using AI-powered messaging, and how to keep up. We’ll explore how the world’s leading brands are scaling their messaging, AI and automation capabilities to become an intent-driven business and fulfill customer needs through frictionless Conversational experiences.
Implications of disruption: How has the disruption affected your customer service and sales operations?
Shifting consumer preferences: Have you seen a tangible shift in consumer preferences to digital channels beyond the pandemic?
Intent-driven strategy: How are you solving your biggest contact drivers? Are you leveraging AI and digital channels to support the new normal?
Contactless commerce: How are you thinking about a “contactless” business? Are companies exploring permanent work-from-home solutions? What happens if we never go back to agents in the contact centre?
Planning for transformation: What are common challenges to be mindful of when implementing a Conversational experience?
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.