The Role of CIAM in Digitally Transforming Customer Experiences

23rd June 2020

Okta Virtual Roundtable - 23rd June 2020 1

The Role of CIAM in Digitally Transforming Customer Experiences

With an abundance of devices, increasing reliance on technology, rapidly-evolving customer requirements, and higher expectations for security, privacy, and customer experience, companies who want to succeed must find ways to ensure their customers can engage with their services at any time, from any device, securely and safely.

A modern customer identity and access management (CIAM) solution must not only meet today's security and compliance standards but create frictionless customer experiences to meet customers where they are in the ways they need.

- Key trends to guide organizations as they design a CIAM solution that will meet their current and future needs;

- How to create frictionless, consistent omni-channel experiences facilitated by single sign-on;

- How to improve developer support.


Discussion Topics Include:

How do your customers interact with your business today (portal or app; on what channel)?
How many application development teams are building customer experiences? On what devices?
What teams are responsible for managing your customer’s identity?
How are you securing your customer’s personally identifiable information?
What happens when customer’s credentials have been compromised?

The Benefits of a Virtual Roundtable

90 Minutes of Networking

90 minutes is the perfect amount of time to build relationships, form trust and spark future conversations. It allows you to learn about like-minded professionals and their role within their organisations.

Unlock Business Solutions

Learn how like-minded professionals have reacted to similar business challenges. Obtain advice from a powerful solution-provider on the challenges you currently face.

Stimulate Fresh Ideas

Our network can be a source of new perspectives and ideas to help your role. Also, you could build your reputation by positioning yourself as a thought-leader and offering your thoughts and ideas.
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About Okta

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to both secure and manage their extended enterprise, and transform their customers’ experiences. With over 5,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely adopt the technologies they need to fulfill their missions. Over 5,600 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to securely connect their people and technology.

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What is a Virtual Roundtable?

A Virtual Roundtable is a thought-leading discussion between senior corporate leaders using video conferencing technology. Offering a digital alternative to physical business events and roundtable dinners, Virtual Roundtables help professionals to identify actionable solutions to their key challenges without the need to leave their home or office.

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