The Future of Customer Experience and Digital Onboarding
A Today, more customers than ever are shifting to digital. Even late adopters of the digital trend in 2019 are being forced to use digital in 2020. That means that financial services organisations must prioritise their digital experiences. Digital strategies may involve both enhancing existing applications and building new digital interactions. In this new, fast-paced digital world, ensuring security, agility and extraordinary customer experiences are all critical.
The way you choose to implement customer identity services like account set up, identity verification, secure customer authentication and a unified customer profile play a critical role in reducing abandonment rates, acquiring new customers, increasing product cross sells and driving revenue. Join this roundtable to discuss the strategies, successes, missteps and results industry peers have seen when leveraging customer identity to strike a balance between security and convenience.
Topics to be discussed:
1.Enterprises can have many different BUs and even external apps (like credit card loyalty programs). Is customer access to these programs disjointed 1) During Registration 2) During Authentication?
2.What do you think those disjointed experiences are costing you in terms of revenue and customer interactions
3.What types of sign-on or registration experiences are the culprits for most of your abandonment?
4.Are you prioritising contactless experiences when in-person interactions are necessary? What else has the pandemic changed about the way you do business?
- How many clicks to open an account (Product)?
About Ping Identity
At Ping Identity, we champion the unique identity of enterprises to simplify how they provide secure and seamless digital experiences for their workforce and customers. We help prevent security breaches, increase productivity and provide personalised experiences. With a world-class network of partners, our singular focus is on enterprise customers and their success.
The Ping Intelligent Identity™ platform provides a comprehensive suite of identity services including multi-factor authentication, single sign-on, access security, directory, data governance and intelligent API cybersecurity. It gives enterprise customers, employees and partners real-time, intelligent access to resources from anywhere, making your digital business initiatives more agile with a centralized control point for security.
What is a Virtual Roundtable?
A Virtual Roundtable is a thought-leading discussion between senior corporate leaders using video conferencing technology. Offering a digital alternative to physical business events and roundtable dinners, Virtual Roundtables help professionals to identify actionable solutions to their key challenges without the need to leave their home or office.