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A leading provider of unified communication and collaboration solutions

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About Us

RingCentral is a market-leading business communications and collaboration provider.

RingCentral’s cloud-based platform combines internal and external communications tools such as telephony, video conferencing, messaging and customer engagement in a single integrated system, making processes much more efficient. RingCentral also integrates with a wealth of business applications such as CRM, project management and online storage tools, to help people get things done quicker and easier.

The plaudits tell you all you need to know. For example, for the past five years RingCentral has been named a Gartner Magic Quadrant Leader for UCaaS worldwide. RingCentral was also named the #1 cloud communications provider worldwide in both revenue and subscriber seats by Synergy Research in 2017 and ranked #1 in IHS Markit UCaaS Scorecard for the second year running.

How it happens

RingCentral’s cloud-based technology was built specifically to deliver carrier-grade reliability for business communications. The distributed, redundant network routes calls dynamically, while redundant data centres and production environments ensure continuity. The company relentlessly focusses on delivering quality of service with smart call routing and 24/7 monitoring of quality metrics across all modes of communications. 

Clients include 

Over 350,000 businesses worldwide use the RingCentral platform. Those names include: Ladbrokes Coral, Brinker International, Fulham FC, Pharmacy2U, Arco, Triumph Motorcycles, BMJ, Box, Optimum Credit, New Relic, Yellow Fin, Orange, The Salvation Army and IT Link.

One communications platform.
A solution for every business need.

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OUTBOUND CUSTOMER ENGAGEMENT

Accept and manage inbound customer calls with call blending, TCPA compliance, dynamic agent scripting, and more.

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CLOUD PBX

HD voice quality on any device with call forwarding, local numbers, and more.

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DIGITAL CUSTOMER ENGAGEMENT

Connect with customers across all channels and collect messages with one omni-digital platform.

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TEAM MESSAGING

Glip team messaging with file sharing, SMS, tasks, and more.

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INBOUND CONTACT CENTER

Contact center solutions with omni-channel customer routing, CRM software integrations, and analytics.

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ONLINE MEETINGS

HD-quality web and video meetings with screen sharing, and more.

CASE STUDIES & WHITE PAPERS

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BLOGS & ARTICLES 

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How to Achieve Contact Centre Workforce Management Optimisation

Call and contact centres up and down the country are affected by the pandemic. In line with isolation procedures, contact centre agents should work from home as much as possible. Businesses that are already running their contact centre in the cloud face fewer hurdles to getting agents ready to work from home.

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UPCOMING VIRTUAL ROUNDTABLES

Make working from home work for your business

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5th May 2020
Information Technology

 

Paris

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12th May 2020
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Paris

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19th May 2020
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Benelux

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20th May 2020
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United Kingdom

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