Digital Reinvention - How are businesses adapting to challenges both now and in the future

17th November 2020

United Kingdom

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Digital Reinvention- How are businesses adapting to challenges both now and in the future

As a direct impact of the recent pandemic, organisations globally have undergone significant transformation to ensure business continuity, and to support both the employees and customers alike.

What was postponed or deemed impossible before has now been prioritised and executed. The more change we see, the harder it is to believe businesses will go back to how things were before this crisis.

What is now required to ensure longevity of this recent digital evolution, is a strategic road map to ensure that this positive transformation is continued to be executed effectively, so that organisations might be future proofed in a time of ambiguity.

Discussion Topics:

1. How has COVID impacted your approach to customer engagement?

2. What is ‘great’ customer engagement? And, any examples of great customer engagement?

3. What is the next big trend in engagement - new channels, tools, etc?

4. What does customer engagement look like in 5 years?

5. How do you differentiate your brand with users being overwhelmed with apps, brands, notifications, etc. every day?


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About Twilio

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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What is a Virtual Roundtable?

A Virtual Roundtable is a thought-leading discussion between senior corporate leaders using video conferencing technology. Offering a digital alternative to physical business events and roundtable dinners, Virtual Roundtables help professionals to identify actionable solutions to their key challenges without the need to leave their home or office.

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