CX in times of Corona. Impact on your CX targets, metrics and challenges.
Business plans have changed dramatically in the past few weeks. This also affects the customer experience. Companies had to redistribute their resources, cope with the explosive increase in traffic on their digital channels and at the same time remove the uncertainty from their customers with transparency and open dialogues.
These changes will accompany us for the rest of the year. But how do you adapt to these new circumstances after the first shock is over? Which projects should be prioritized and how can the customer experience be improved?
What were your goals, metrics for customer experience when you started the year?
How has COVID-19 affected your company’s customer experience goals?
What changes have you implemented in the short term to deal with this?
How are you thinking about agile feedback in your digital strategy? and how is it influencing your 2021 strategy?
What is a Virtual Roundtable?
A Virtual Roundtable is a thought-leading discussion between senior corporate leaders using video conferencing technology. Offering a digital alternative to physical business events and roundtable dinners, Virtual Roundtables help professionals to identify actionable solutions to their key challenges without the need to leave their home or office.