CX in times of Corona. Impact on your CX targets, metrics and challenges.

29th June 2020

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CX in times of Corona. Impact on your CX targets, metrics and challenges.

Business plans have changed dramatically in the past few weeks. This also affects the customer experience. Companies had to redistribute their resources, cope with the explosive increase in traffic on their digital channels and at the same time remove the uncertainty from their customers with transparency and open dialogues.

These changes will accompany us for the rest of the year. But how do you adapt to these new circumstances after the first shock is over? Which projects should be prioritized and how can the customer experience be improved?

The Benefits of a Virtual Roundtable


90 minutes of Engagement

We believe that 90 minutes is the perfect amount of time to engage the whole audience of the Virtual Roundtable and get to know what challenges are being faced and how they are adapting to combat them

Global Network

Connect with 1000's of industry leader in multiple sectors from across the globe. Or be as specific as your business requires. Our network is incredibly diverse & vast

Digital Leadership

Generate business leads without leaving the office. Our Virtual Platform puts you in control allowing you to share, present and engage with your audiance. Become the Digital Leader

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About Usabilla

At Usabilla, we believe that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change.

We empower brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Through targeted surveys and embedded feedback options, enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.

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What is a Virtual Roundtable?

A Virtual Roundtable is a thought-leading discussion between senior corporate leaders using video conferencing technology. Offering a digital alternative to physical business events and roundtable dinners, Virtual Roundtables help professionals to identify actionable solutions to their key challenges without the need to leave their home or office.

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